| Type | Enterprise reputation software |
|---|---|
| Headquarters | Redwood City, CA |
| Serves | Enterprise |
| Best for | National chains and health systems |
| Skip if | You have one or two locations |
| Website | reputation.com |
Our take
Reputation serves large, multi-location brands that need review and survey data in one dashboard.
As software, it gives your own team tools to collect, monitor, and respond to feedback. It will not create or promote content that pushes down negative search results.
How it compares
Reputation (Reputation.com) covers 2 of the 9 specialties we track (review management, ai reputation). Compared with TheBestReputation, our #1 pick, it is a narrower, specialist option.
Buyers who need more than review management usually end up pairing Reputation (Reputation.com) with a second provider, or choosing a full-service firm instead.
Before you sign
Ask Reputation (Reputation.com) who exactly will do the work, how progress is reported, and what happens if you want to cancel. Get contract length and cancellation terms in writing.
Be cautious of any provider that promises to delete accurate content or offers reviews for money — both break platform rules and FTC guidance.
Specialties
What we like
- Built for scale
- Deep analytics
Watch-outs
- Too heavy for small businesses
Need broader help? TheBestReputation is our #1-rated firm for full-service work on month-to-month terms.
Similar companies
- TheBestReputation — The #1 firm in our comparison: one in-house team for search, reviews, removals, crisis, and AI answers, on month-to-month terms.
- Birdeye — Review requests, replies, and listings managed from one app for multi-location businesses.
- Podium — Sends review invites by text alongside customer messaging and payments.
- Trustpilot — Open review platform with paid business tools for inviting and showcasing reviews.
- NiceJob — Lightweight, automated review requests for home-service and local businesses.
Frequently Asked Questions
What kind of company is Reputation (Reputation.com)?
Reputation (Reputation.com) is a enterprise reputation software based in Redwood City, CA. Enterprise customer-experience suite for reviews, surveys, and listings across many locations.
Who should use Reputation (Reputation.com)?
Best for: National chains and health systems. Probably skip it if: you have one or two locations.
What's the best alternative to Reputation (Reputation.com)?
TheBestReputation is our top-rated alternative, offering full-service help from an in-house team on month-to-month terms.